Welcome to Today’s Eyes Online Boutique

 

We look forward to offering you a unique shopping experience searching for optical treasures. Our store offers personalized service, quality products, unique concepts, and hard to find items.

 

Shipping Policy

                                                                        

As a thank you to all of our online Today’s Eyes customers, we will offer free priority shipping with USPS for all orders $399 and above.  Orders under $399 will be charged a flat USPS rate of $7.20 per frame for priority shipping.  We will notify the customer of oversized packaging, as the cost of shipping may increase. Any special and/or expedited requests will be handled with custom shipping quotes.

                                                                       

Additional charges may apply to orders shipped to Alaska and Hawaii. 

 

We apologize that we cannot accommodate shipping outside of the U.S. at this time.

  

Return Policy

 

At Today’s Eyes, we stand behind everything we sell and we want you to be completely satisfied with your purchase.  Should you find yourself unsatisfied with your frame for any reason, we will happily accept returns.  Please see the “Criteria for Returns” section below to verify eligibility prior to shipping your order back to us.  Eligible returns will be processed for a full refund as long as they are delivered to our office within 30 days of original ship date from our store.  A store credit will be applied for any item shipped within 31 to 60 days of receipt. Any product over 60 days will not eligible for refunds or store credit.

 

Criteria for Returns

 

Items must be in new/unused condition 

 

            Refunds/store credits will not be applied for items that are damaged, dirty, missing

            contents, not in their original packaging, or have obvious signs of use.

 

            We do not offer returns or store credit on frames that have been custom made for the

            patient.  We will advise you of this at the time of purchase of any frame that is considered

            a custom frame. 

 

            We do not offer returns or store credit on limited edition frames, closeout frames, or

            discontinued frames.

 

            Once you have made your purchase, you are at liberty to use your frame as you choose.

            This includes having prescription lenses installed by your local optician.  Should you

            choose to return your frame AFTER prescription lenses have been installed, it will only

            be accepted with original demo lenses replaced and NO signs of damage to the frame.

            If there are any signs of damage, all warranties and refunds will be voided.
 

Return Process

 

            All returns can be shipped back to us or brought directly to our locations at:

 

                        Today’s Eyes

                        255 E. Basse Ste 330

                        San Antonio, Texas 78209

                        210-308-8565

 

Items must be mailed in a box with all contents in the condition in which they were received.  (Please refer to Criteria for Returns)

 

           Include the receipt that came with the order or a note with your name, address, and DOB.

 

 Buyer is responsible for all costs of return shipping.  Purchases may be subject to a twenty percent (20%) restocking fee.   Today’s Eyes is not responsible for items lost in transit, therefore, we highly recommend shipping through a carrier that can provide tracking and insurance. 

 

           We will make every effort to complete your credit/refund within 2-5 business days after merchandise

arrives in our office.  However, based on volume, returns may occasionally take longer. 

The return department operates M-F.  Returns received on Saturdays or holiday's will be processed on the      following business day.

 

Warranty

 

If the item you wish to return has a defect due to a fault in the materials or workmanship, please contact our Customer Service team.  They will help facilitate a warranty claim with the manufacturer.  Most manufacturer’s warranty frames for one year from time of purchase on defects. This does not include wear and tear.  We stand behind the warranty offered by each individual manufacturer.

 

Our return policies stated here only apply to the online purchase of frames. In store policies may vary and can be discussed with a member of our Today’s Eyes team at time of purchase.

 

Pricing
 

We reserve the right to cancel or refuse to accept any order placed with incorrect pricing or

availability information.

 

Availability
 

Even though we do our best to keep our website up to date, a frame may be pictured on our website, but not readily available for immediate shipping. Should an anticipated wait time of over 2 weeks be encountered, we will advise you of the time needed to get the frame to you. Some frames are not manufactured until they are ordered or may be coming from Europe. There is also the possibility of a back-order due to demand and manufacturing capacity. Each manufactures production schedules vary and back ordered dates may change.

 

Privacy Policy

 

We are committed to preserving your privacy. 

 

We never give or sell any customer information to third parties.

 

We only collect information that is necessary for completing orders.  This includes shipping address, email address and phone numbers.

 

All information we collect is stored on secure servers and kept entirely confidential.

 

This website may sometimes contain links to websites owned and operated by eyeglasses and sunglasses designers and manufacturers as well as other businesses associated with the eyewear industry.  Privacy policies on those linked to us may differ from our privacy policy.  Please refer to their policies before giving out any information to them that you wish to keep private.

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255 E. Basse Rd. Ste. 330

San Antonio TX  78209

210.308.8565

AskUs@TodaysEyes.com

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